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William Shakespeare said, “The eyes are the window to the soul.” If you subscribe to this, then you are likely among the many who believe if someone cannot look you in the eyes then they are somehow untrustworthy and has something to hide. That works well if you are the one looking into folk’s eyes trying to figure out if you can trust the person before you. But, if you are the one trying to be trusted but for some reason you lack that particular soft skill, then it could cost you big.

Do not mistake this as a blog…


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Spending almost three decades in commercial radio, I can attest to the fact that media is very arrogant. Having absorbed some of that throughout the years, it is a trait I have to continually check because it is not beneficial to my brand nor, most importantly, to my service to my consumer. If your company or business suffers from industry arrogance, you may want to check yourself also and correct the message you are sending to your customers. Let me explain.

I worked in music formatted radio. For years, across multiple genres, I learned how to use science and data…


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Even when we do not say a word to another person, we are having an ongoing conversation with someone. No, we are no participating in some form of mind-reading or telepathy, and the someone to which I am referring is not another person. It is a conversation within each of us that we have with ourselves. Intrapersonal communication, commonly known as self-talk, is very powerful and mostly manifest as thoughts.

Studies show we average 6,000–10,000 thoughts a day, and up to a third of those are on repeat. If you never utter a word to another person, you are still…


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If you are an employer who has experience hiring new personnel, you have likely seen your fair share of “Excellent Communication Skills” thrown into the SKILLS section of applicants’ resumes. Likewise, applicants feel compelled to add it there because of job descriptions that read, “Must have excellent communication skills.” Unfortunately, there is often a canyon between what an employer means by excellent communication skills and what an applicant means.

Both parties typically mean the applicant can present themselves well and through speech can demonstrate proper use of the English language. Unfortunately, this expectation is then laced with a slew of…


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“Communication is everything, and everything is communication” is a phrase I say often. I can usually tell by the confused look on the hearer’s face that it is also a phrase that is not easily or fully digested. So, let me explain. The linear communication model that is most accepted pretty much says there is a sender that develops a message, sends it through a channel to a receiver, who breaks down the message before developing a message of their own, then send that feedback through a channel back to the initial sender who then becomes the receiver and the…

The Denise Hill

I’m a Communication Coach, Speaker, Author, & Life Coach. I help others understand communication in order to create effective messages with others & themselves.

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